General

Who we are

Our website address is: https://www.svencomics.ca.

What personal data we collect and why we collect it

Comments and Reviews

When visitors leave comments/reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

You provide data (including your name and email address) through contact forms in order to ask questions, makes suggestions, or otherwise engage with Stephan “Sven” Goslinski. We collect and retain this data in order to facilitate this interaction.

Any data provided in contact forms will be retained for the duration of any interaction instigated by the contact form, plus up to two years after the last date of contact.

Sales Data

We collect information about you during the checkout process on our store.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site (see cookie policy below).

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, and phone number. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes

Both Stripe and PayPal send us a record of your IP address, which will only be kept as long as your order details are (see How long we retain your data for details).

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

We also use cookies in our store to provide a more consistent user experience, primarily for maintaining your cart. These cookies will last up to one month.

Who we share your data with

This site uses Akismet to protect against spam comments, and PayPal and Stripe to process payments. These services collect some data when you make a comment or make a purchase using the PayPal or Stripe options; see their respective sections below for more information. Otherwise, your data will never be shared with or sold to third parties for any reason.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Any data provided in contact forms will be retained for the duration of any interaction instigated by the contact form, plus up to two years after the last date of contact.

Any data collected and recorded as part of your order details (including your name, shipping & billing address(es), email address, postal code, phone number, and IP address) will only be retained as long as they are needed for processing, shipping, or responding to your inquiries about your order, and for accounting and tax purposes, up to 3 years, except where we are otherwise legally required to retain it.

What rights you have over your data

You retain the right to request a copy of any personal data that we have retained as part of your order details. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through Akismet, an automated spam detection service. Please see the Automattic (Akismet’s parent company) Privacy Policy for more details.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe Privacy Policy for more details.